Much more than
Handling services
PROXIMITY | PROFESSIONALISM | SUPPORT | EFFICIENCY
SERVICES
1
Passenger
handling
We are experts. Using state of the art and efficient tools allow us to personalize the passenger experience to the point of completely blending in with the airline.
2
Supervision and assistance
We ensure efficient and punctual turn-arounds, generating proactivity and added value by applying efficiency and quality parameters.
3
Training
and audits
Our highly skilled training staff is at your disposition to meet all your training and highly specialized audit needs, generating significant savings in both material and human resources.
4
Representation & Management
We specialize in obtaining all kind of permits and authorizations, in providing critical decision-making and Flight Watch of your operations, arranging the contracting of services with any third party, managing the access to any
available incentives and attending all your specific needs.
5
Ticket
sales
We manage sales offices located in the check-in areas, very accessible and with dedicated space for your branding.
6
Incident management and VIP services
We manage any IRREG situation which may arise, like delays or cancellations, taking complete care of your passengers, allowing you to concentrate on the operation. We may also serve passengers with personalized services on request
(Meet& Assist, VIP Services).
The demanding and periodical training of our staff, based on the principles of Security, Quality and Customer Service, guarantees the efficacy and efficiency of our first class service.
We provide nearly-dedicated staff, who is always up to date with all our customer airlines procedures and policies. Aside from an unrivaled on time performance, we focus strictly on providing the image and service each airline wants to have at the airport. Our goal is to make the passenger believe it is the own airline who assist them on the ground
CUSTOMERS
Air Transat | Blue Air | Braathens Regional Aviation | Edelweiss | Enter Air | Gazpromavia | Germania | Germania Flug | Go2Sky | Israir | Jet Time | Nordavia | NordStar | Royal Air Maroc | Tap | Titan Airways | Ural Airlines | Vueling | Yamal Airlines
COMPANY
Welcome to AGA, your partner for ground services, utilities and airline representation, operating in all major Spanish airports.
We have consolidated our position as a reputable company, strengthening the annual number of operations and passengers served, always with an approach of quality and efficiency that passengers will experience from the very first moment they step into the airport.
Try our VIP Meet & Assist services, passenger handling, IRREGs management… or our highly specialized audit and training services.
Our 20+ years of experience and the know-how of our team, allow us to offer the best experience for your passengers, with the efficient and effective management YOU, as our customer, request and recognize.
AIRPORTS
A. G. A. , Airlines Ground Assistance, has consolidated itself offering it´s services of administrative assistance and supervision in the airport´s in most SPANISH AIRPORTS.
WE ARE PRESENT IN ALL
BARCELONA and MADRID TERMINALS
ACE
LANZAROTE
name: Jesús Yagüe
mail: ace-stnmngr@aga-europe.com
Operations:
mail: ace-ops@aga-europe.com phone: +34 928 846 228
fax: +34 928 846 227
AGP
MÁLAGA
name: Mario Falzon
mail: agp-stnmngr@aga-europe.com
mail: agp-ops@aga-europe.com
phone: +34 952 048 270
fax: +34 952 048 271
ALC
ALICANTE
name: Lina Pons
mail: alc-stnmngr@aga-europe.com
mail: alc-ops@aga-europe.com phone: +34 965 682 610
fax: +34 965 682 400
BCN
BARCELONA
name: Barbara Csoka
mail: bcnkkvg@aga-europe.com
mail: bcn-ops@aga-europe.com phone: +34 932 971 155
fax: +34 932 971 154
BIO
BILBAO
name: Joan Medina
mail: bio-stnmngr@aga-europe.com
Operations:
mail: bio-ops@aga-europe.com
phone: +34 944 869 621
fax: +34 944 869 791
FUE
FUERTEVENTURA
name: Maria Eriksson
mail: fue-stnmngr@aga-europe.com
mail: fue-ops@aga-europe.com phone: +34 928 860 744
GRX
GRANADA
name: Enrique Montoya
mail: grx-stnmngr@aga-europe.com
mail: grx-ops@aga-europe.com phone: +34 958 181 300
fax: +34 958 181 300
LEI
ALMERÍA
name: Enrique Montoya
mail: lei-stnmngr@aga-europe.com
mail: lei-ops@aga-europe.com
phone: +34 950 213 883
fax: +34 950 213 879
LPA
GRAN CANARIA
name: Jeff van Kerkhof
mail: lpa-stnmngr@aga-europe.com
mail: lpa-ops@aga-europe.com phone: +34 928 579 437
fax: +34 928 574 186
MAD
MADRID
name: Raquel del Olmo
mail: mad-stnmngr@aga-europe.com
mail: mad-ops@aga-europe.com phone: +34 913 938 214
fax: +34 913 938 214
PMI
PALMA DE MALLORCA
name: Lourdes Alcaraz
mail: pmi-stnmngr@aga-europe.com
mail: pmi-ops@aga-europe.com phone: +34 971 787 770
fax: +34 971 789 122
SCQ
SANTIAGO DE COMPOSTELA
name: Elena Pernas
mail: scq-stnmngr@aga-europe.com
mail: scq-ops@aga-europe.com phone: +34 981 547 828
fax: +34 981 547 828
SVQ
SEVILLA
name: Mª Eugenia Lanza
mail: svq-stnmngr@aga-europe.com
mail: svq-ops@aga-europe.com phone: +34 954 449 264
fax: +34 954 449 263
TFN
TENERIFE NORTE
name: Mª Paz Ulloa
mail: tfn-stnmngr@aga-europe.com
mail: tfn-ops@aga-europe.com
phone: +34 922 635 116
fax: TBA
TFS
TENERIFE SUR
name: Mª Paz Ulloa
mail: tfs-stnmngr@aga-europe.com
Operations:
mail: tfs-ops@aga-europe.com
phone: +34 922 759 019
fax: +34 922 759 179
VLC
VALENCIA
name: Ana García
mail: vlc-stnmngr@aga-europe.com
mail: vlc-ops@aga-europe.com
phone: +34 961 599 026
fax: +34 961 523 482
CONTACT
head office
Fabienne Allaeys
COMMERCIAL MANAGER
fabienne.allaeys@aga-europe.com
+34 670 918 930
Hans Breuer
NETWORK COORDINATOR
hans.breuer@aga-europe.com
+34 971 746 125
C/ Menorca, 8-2º, 07011 Palma de Mallorca
Baleares, España
AGA Airlines Ground Assistance, s. l. © 2108 | Aviso legal | Política de cookies | Política de privacidad