Much more than

Handling services

PROXIMITY | PROFESSIONALISM | SUPPORT | EFFICIENCY

IN ALL SPANISH MAIN AIRPORTS

Own Staff and infrastructure.

WE ARE PRESENT IN ALL BARCELONA AND MADRID TERMINALS

YOUR TRUSTED PARTNER

Your own corporate identity and branding with full dedicated staff . PASSENGER SERVICES IN MOST NATIVE LANGUAGES

SERVICES

1

Passenger
handling

We are experts. Using state of the art and efficient tools allow us to personalize the passenger experience to the point of completely blending in with the airline.

2

Supervision and assistance

We ensure efficient and punctual turn-arounds, generating proactivity and added value by applying efficiency and quality parameters.

3

Training
and audits

Our highly skilled training staff is at your disposition to meet all your training and highly specialized audit needs, generating significant savings in both material and human resources.

4

Representation & Management

We specialize in obtaining all kind of permits and authorizations, in providing critical decision-making and Flight Watch of your operations, arranging the contracting of services with any third party, managing the access to any
available incentives and attending all your specific needs.

5

Ticket
sales

We manage sales offices located in the check-in areas, very accessible and with dedicated space for your branding.

6

Incident management and VIP services

We manage any IRREG situation which may arise, like delays or cancellations, taking complete care of your passengers, allowing you to concentrate on the operation. We may also serve passengers with personalized services on request
(Meet& Assist, VIP Services).

The demanding and periodical training of our staff, based on the principles of Security, Quality and Customer Service, guarantees the efficacy and efficiency of our first class service.

We provide nearly-dedicated staff, who is always up to date with all our customer airlines procedures and policies. Aside from an unrivaled on time performance, we focus strictly on providing the image and service each airline wants to have at the airport. Our goal is to make the passenger believe it is the own airline who assist them on the ground

CUSTOMERS

COMPANY

Welcome to AGA, your partner for ground services, utilities and airline representation, operating in all major Spanish airports.

We have consolidated our position as a reputable company, strengthening the annual number of operations and passengers served, always with an approach of quality and efficiency that passengers will experience from the very first moment they step into the airport.

Try our VIP Meet & Assist services, passenger handling, IRREGs management… or our highly specialized audit and training services.

Our 20+ years of experience and the know-how of our team, allow us to offer the best experience for your passengers, with the efficient and effective management YOU, as our customer, request and recognize.

AIRPORTS

A. G. A. , Airlines Ground Assistance, has consolidated itself offering it´s services of administrative assistance and supervision in the airport´s in most SPANISH AIRPORTS.

WE ARE PRESENT IN ALL
BARCELONA and MADRID TERMINALS

ACE

LANZAROTE

Manager:
name:
 Jesús Yagüe
mail: 
ace-stnmngr@aga-europe.com

Operations:
mail: 
ace-ops@aga-europe.com     phone: +34 928 846 228
fax: 
+34 928 846 227

 

SITA: ACEOCXH
AGP

MÁLAGA

Manager:
name:
 Mario Falzon
mail:  agp-stnmngr@aga-europe.com 
Operations:
mail:  agp-ops@aga-europe.com

phone: +34 952 048 270
fax: 
+34 952 048 271

 

SITA:  AGPOCXH
ALC

ALICANTE

Manager:
name: 
Lina Pons
mail:  alc-stnmngr@aga-europe.com 
Operations:
mail:  alc-ops@aga-europe.com
    phone: +34 965 682 610
fax: 
+34 965 682 400

 

SITA: ALCOCXH
BCN

BARCELONA

Manager:
name: 
Barbara Csoka
mail:  bcnkkvg@aga-europe.com
Operations:
mail:  bcn-ops@aga-europe.com
    phone: +34 932 971 155
fax: 
+34 932 971 154

 

SITA: BCNOCXH
BIO

BILBAO

Manager:
    name:  Joan Medina
    mail:  bio-stnmngr@aga-europe.com

Operations:
    mail:  bio-ops@aga-europe.com
    phone: +34 944 869 621
    fax: +34 944 869 791

SITA: BIOEOCXH
FUE

FUERTEVENTURA

Manager:
name: 
Maria Eriksson
mail:  fue-stnmngr@aga-europe.com
Operations:
mail:  fue-ops@aga-europe.com
    phone: +34 928 860 950
fax: 
+34 928 860 753

 

SITA: FUEOCXH
GRX

GRANADA

Manager:
name: 
Enrique Montoya
mail:  grx-stnmngr@aga-europe.com
Operations:
mail:  grx-ops@aga-europe.com
    phone: +34 958 181 300
fax: 
+34 958 181 300

 

SITA: GRXOCXH
LEI

ALMERÍA

Manager:
name: 
Enrique Montoya
mail:  lei-stnmngr@aga-europe.com
Operations:
mail:  lei-ops@aga-europe.com

phone: +34 950 213 883
fax: 
+34 950 213 879

 

SITA: LEIOCXH
LPA

GRAN CANARIA

Manager:
name: 
 Jeff van Kerkhof
mail:  lpa-stnmngr@aga-europe.com 
Operations:
mail:  lpa-ops@aga-europe.com
    phone: +34 928 579 437
fax: 
+34 928 574 186

 

SITA: LPAOCXH
MAD

MADRID

Manager:
name: 
Raquel del Olmo
mail:  mad-stnmngr@aga-europe.com 
Operations:
mail:  mad-ops@aga-europe.com
    phone: +34 913 938 214
fax: 
+34 913 938 214

 

SITA: MADOCXH
PMI

PALMA DE MALLORCA

Manager:
name: 
Lourdes Alcaraz
mail:  pmi-stnmngr@aga-europe.com
Operations:
mail:  pmi-ops@aga-europe.com
    phone: +34 971 787 770
fax: 
+34 971 789 122

 

SITA: PMIOCXH
SCQ

SANTIAGO DE COMPOSTELA

Manager:
name: 
Elena Pernas
mail:  scq-stnmngr@aga-europe.com 
Operations:
mail:  scq-ops@aga-europe.com
    phone: +34 981 547 828
fax: 
+34 981 547 828

 

SITA: SCQOCXH
SVQ

SEVILLA

Manager:
name: Mª Eugenia Lanza
 
mail:  svq-stnmngr@aga-europe.com 
Operations:
mail:  svq-ops@aga-europe.com
    phone: +34 954 449 264
fax: 
+34 954 449 263

 

SITA: SVQOCXH
TFN

TENERIFE NORTE

Manager:
name: 
Mª Paz Ulloa
mail:  tfn-stnmngr@aga-europe.com 
Operations:
mail: tfn-ops@aga-europe.com
phone: +34  922 635 116
fax: TBA

 

SITA: TFNOCXH
TFS

TENERIFE SUR

Manager:
    name:  Mª Paz Ulloa
    mail: tfs-stnmngr@aga-europe.com 

Operations:
    mail: tfs-ops@aga-europe.com
    phone: +34 922 759 019
    fax:  +34 922 759 179

SITA: TFSOCXH
VLC

VALENCIA

Manager:
name: 
Ana García
mail: vlc-stnmngr@aga-europe.com 
Operations:
mail: vlc-ops@aga-europe.com

phone: 
+34 961 599 026
fax:  +34 961 523 482

 

SITA: VLCOCXH

CONTACT

head office

Fabienne Allaeys

COMMERCIAL MANAGER

fabienne.allaeys@aga-europe.com
+34 670 918 930

Hans Breuer

NETWORK COORDINATOR

hans.breuer@aga-europe.com
+34 971 746 125

C/ Menorca, 8-2º, 07011 Palma de Mallorca
Baleares, España

AGA Airlines Ground Assistance, s. l. © 2108 | Aviso legal | Política de cookies | Política de privacidad